Help & Support

Complete your business profile in the dashboard — description, hours, address, and a hero image. Once it's set up, your business appears in your town's live directory.

Click "+ New happening" on your dashboard. Add a title, description, and any details (a special, an event, an update). Save it and it shows up immediately for the people following you.

Same thing. "Customer" is the person; "Follower" (sometimes shown as "Member" in the dashboard) means they've chosen to follow your business in Town Circle.

Sidebar → Customers. Shows everyone who follows you, when they started following, and their activity.

Open your dashboard → "+ New happening" → add your details → post it. It appears in the live feed for everyone who follows you.

Yes — flip the "Schedule for later" toggle and pick a date and time. It posts automatically at that time.

Yes — tag followers in your Customers list, then choose "Specific segments" instead of "All followers" when you post.

Replies come back to you and show up in your dashboard's conversation view. Your AI agent (set up in Settings → Agent rules) can answer routine questions automatically; anything it can't handle is queued for you.

Yes — a directory listing and posting happenings are free for local businesses. There's no message-credit meter to run out of. See our pricing page for the full picture.

Towns and downtown organizations can bring a white-labeled version of the platform to their whole Main Street as a paid, custom-scoped program — that's a cost the town or organizer carries, not something charged to individual businesses for showing up in the directory. See our pricing page.

Sidebar → Billing → Manage subscription. Opens your billing portal where you can review or change what you're on. If you're not sure whether your account has a paid plan attached, email us and we'll check.

When a customer messages your business, the AI replies in your voice using your business profile, hours, FAQs, and current happenings. Handles questions like "what time do you close?", "do you have WiFi?", "what's on tap tonight?" 24/7.

Yes. Settings → Agent rules → toggle off. When off, messages are queued for you to respond to manually.

Settings → Agent rules → "Persona" and "Tone." Add FAQs in the FAQ section to teach it specific answers. You can also preview replies on the "Test agent" page.

No. We cap AI replies at 10 per follower per hour to prevent runaway conversations. Beyond that, the next message goes to your conversation view for you to respond manually.

We build in guardrails, but you're still responsible for complying with applicable law. Every SMS broadcast automatically appends "Reply STOP to opt out, HELP for help" — don't remove or edit that footer. People opt in themselves (there's no uploading a list of phone numbers you got elsewhere), and opt-outs are honored automatically.

No. Phone numbers are masked in your dashboard to protect your customers' privacy, and full numbers aren't available for export. You can message, look up redemptions, and manage your list without ever needing the raw number. See our Privacy Policy for how customer data is handled.

Check: (1) the send status on your happening or campaign (does it say "completed"?); (2) your business messaging number is configured (contact support if not); (3) your message doesn't look like spam to carriers (excessive links, ALL CAPS, or prohibited content categories can get filtered). Keep the standard "Reply STOP / HELP" footer in place — removing it doesn't fix delivery issues and creates a compliance risk. If you're still stuck, use the Get help button.

About 10 minutes. The 6-step onboarding wizard walks you through your business basics, brand visuals, agent persona, starter FAQs, a preview, and QR setup. After that, you're live in the directory.